Terms and Conditions
General Terms
These Terms and Conditions govern your use of SpinPokio Casino services. By registering an account and using our platform, you accept these terms in full. Please read them carefully before proceeding.
Account Registration
You must be at least 18 years old to create an account at SpinPokio Casino. Registration requires providing accurate personal information including name, address, email, and date of birth. Only one account per person, household, and IP address is permitted.
You are responsible for maintaining the confidentiality of your login credentials. Any activity occurring under your account is your responsibility. Notify customer support immediately if you suspect unauthorized access.
Account verification is mandatory before processing withdrawals. You must provide valid identification documents including government-issued photo ID and proof of address dated within the last three months.
Deposits & Withdrawals
Deposit Requirements:
- Minimum deposit: €10
- Deposits must originate from payment methods registered in your name
- Third-party deposits are strictly prohibited
- The casino reserves the right to request additional verification for deposits exceeding €2,000
Withdrawal Conditions:
- Minimum withdrawal: €20
- Withdrawals must return to the same payment method used for deposit when possible
- First withdrawals require successful account verification
- Processing times vary by payment method (24 hours to 7 business days)
- Weekly withdrawal limits apply based on account status
Bonus Terms
All bonuses are subject to specific terms outlined in their respective promotional pages. Key conditions include:
- Bonuses cannot be withdrawn immediately and require wagering completion
- Different games contribute at varying rates toward wagering requirements
- Maximum bet limits apply while bonus funds remain active
- Bonuses expire after specified time periods
- Abuse of promotional offers may result in bonus forfeiture and account closure
Responsible Gaming
SpinPokio Casino promotes responsible gambling practices. We provide tools to help you maintain control over your gaming activities:
- Deposit limits (daily, weekly, monthly)
- Self-exclusion options (temporary or permanent)
- Session time reminders and reality checks
- Access to professional support organizations
If you feel your gambling is becoming problematic, contact our support team or reach out to organizations like GamCare or Gamblers Anonymous for confidential assistance.
Game Rules & Fairness
All games operate using certified Random Number Generators (RNG) ensuring fair and random outcomes. Game rules are available within each game’s information section.
The casino reserves the right to void bets in cases of:
- Technical malfunctions
- Obvious errors in odds or payouts
- Fraudulent activity
- Exploitation of system vulnerabilities
Privacy & Data Protection
Your personal information is processed according to our Privacy Policy and applicable data protection regulations. We collect data necessary for:
- Account creation and verification
- Processing transactions
- Complying with legal obligations
- Preventing fraud and underage gambling
Your data is stored securely and never sold to third parties for marketing purposes without your explicit consent.
Prohibited Activities
The following activities are strictly forbidden:
- Creating multiple accounts
- Using the casino for money laundering purposes
- Employing automated betting systems or bots
- Colluding with other players
- Attempting to hack or manipulate software
- Abusing bonuses through systematic strategies
- Registering from restricted jurisdictions
Violation of these rules results in account closure and forfeiture of balances.
Intellectual Property
All content on SpinPokio Casino including logos, graphics, text, and software is protected by intellectual property rights. You may not reproduce, distribute, or modify any content without written permission.
Limitation of Liability
SpinPokio Casino is not liable for:
- Losses resulting from technical failures beyond our control
- Third-party payment processor delays
- Internet connection issues affecting gameplay
- Losses incurred through sharing login credentials
We maintain comprehensive security measures but cannot guarantee absolute protection against all cyber threats. You accept the inherent risks associated with internet-based services.
Account Closure
The casino reserves the right to close accounts at our discretion, particularly in cases involving:
- Breach of these terms
- Fraudulent activity
- Prolonged inactivity (12+ months)
- Player request
Upon closure, remaining balances (excluding forfeited bonus funds) are returned via the original deposit method.
Dispute Resolution
If disputes arise, contact our customer support team first. We strive to resolve issues amicably and promptly. If resolution cannot be reached internally, you may escalate matters to our licensing authority or utilize alternative dispute resolution services.
Changes to Terms
SpinPokio Casino may update these Terms and Conditions periodically. Significant changes are communicated via email or website notification. Continued use of our services after modifications constitutes acceptance of revised terms.
Governing Law
These Terms and Conditions are governed by the laws of the jurisdiction under which SpinPokio Casino operates. Any legal proceedings must be conducted in courts of that jurisdiction.
Contact Information
For questions regarding these terms or any other matter:
Email: support@spinpokio.com
Live Chat: Available 24/7 through the website
By using SpinPokio Casino services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions along with all applicable policies and guidelines.